Hair Accessories Return Policy
1. Change and return according to customer needs (return goods because you are not satisfied):
All purchased items are returnable within 24 hours of receipt (unless otherwise stated). We only accept returns for products that are still in their original conditions, with purchase invoices & unused products, including:
– Still in original packaging and undamaged.
– Full of details and accessories.
– Stamp/warranty card, brand stamp, technical manual and accompanying gifts (if any) etc. must be complete and intact
– Not dirty, scratched, damaged, has a strange smell or shows signs of being used
2. Returns not for subjective reasons from customers:
2.1. Delivered goods are not new, not intact, wrong content or missing:
We encourage customers to check the external condition of the box and product before paying to ensure that the goods are delivered in the correct type, quantity, color as ordered and the external condition. unaffected.
If this is the case, please refuse to receive the goods and/or immediately notify customer support so that we can have a timely solution. (Please note further checks such as product trials can only be accepted after the order is paid in full).
In case the customer has paid, received the goods and later discovered that the goods are no longer intact, wrong content or missing, please take a photo of the product and send it to our mailbox for support. Support the next steps such as exchange / return or send the missing product to you…
After 24 hours from the date you receive the goods, we have the right to refuse to support the complaints according to the above content.
2.2. Defective delivery
When you have a problem with the product you ordered from us, please take the following steps:
– Step 1: Check the integrity of the product, take a photo of the product with the error.
– Step 2: You contact our customer care center for confirmation.
– Step 3: Within 24 hours from the date of receipt, if you are confirmed from the customer care center that the product has a technical defect, please immediately visit the Return and Exchange Guide to get started. return process.
3. Refund method:
Depending on the reason for returning the product, the quality assessment results at the warehouse, we will have the following refund methods with the following details:
– Cashback with cryptocurrency code used to buy new products
– Exchange new products of the same type
– Bank transfer according to the information provided by the customer
– Particularly for orders paid via international credit cards, we will apply the form of refund to the cardholder’s payment account.
– Cashback directly at the office
For more details or questions, please contact us via the support phone number +47 291 72 581 or leave a message at the website. Sincerely thank.